Additional Aids Mobility Ltd
This Warranty Policy explains the general warranty position for products supplied by Additional Aids Mobility Ltd. Warranty terms may vary depending on the product and manufacturer.
Company Information
Additional Aids Mobility Ltd
80 High Street
Whitton
Middlesex
TW2 7LS
Telephone: 02087550022
Email: aamobility@btconnect.com
Website: www.aamobility.co.uk
Company Number: 08043083
VAT Number: 794 5311 09
Product Warranty
New products supplied by Additional Aids Mobility Ltd usually include a 12-month warranty against faulty manufacture or materials. Some products may have longer warranty periods depending on the manufacturer.
Details of individual product warranties are available upon request.
What The Warranty Covers
Warranty cover generally applies to manufacturing defects or faults arising from materials or workmanship during normal use.
What The Warranty Does Not Cover
Warranty does not usually cover general wear and tear, misuse, accidental damage, neglect, unauthorised repairs, tampering, incorrect use, failure to follow instructions, consumable parts, tyres, punctures, bulbs, flat batteries, servicing, or general maintenance.
Unauthorised Repairs
Warranty cover may be invalidated if a third party carries out repairs without prior agreement from Additional Aids Mobility Ltd or the relevant manufacturer.
Non-Transferable Warranty
Warranty cover is not transferable if goods are sold, transferred, or passed to another user.
Call-Out Charges
Where a call-out is requested and the issue is found to relate to consumables, misuse, lack of maintenance, accidental damage, or a matter not covered by warranty, a call-out charge may apply.
Reporting A Fault
If you experience a problem with your product, please contact us on 02087550022 or email aamobility@btconnect.com.
We will advise you on the next steps, which may include troubleshooting, inspection, repair, replacement, or referral to the manufacturer.