DDITIONAL AIDS MOBILITY LTD
(1.) DEFINITIONS
(1.1) The “Company” means Additional Aids Mobility Ltd.
(1.2) The “Customer” means the other party to a contract for the supply of
goods and/or services by the Company.
(1.3) “Goods” means the goods or services supplied by the Company to the
Customer.
(1.4) “Invoice” means goods and/or services supplied to the Customer and
total price due to be paid by the Customer to the Company.
(1.5) “Quotation” means an invitation for an order to supply goods and/or
services to the Customer from the Company.
(2.) GENERAL
(2.1) The following General Conditions of Sale and any Special Conditions
agreed in writing by an authorised representative of the Company shall
apply to and form the basis of all contracts for the sale of the Company’s
goods and/or services.
(2.2) The Company’s Quotation is merely an invitation for an order subject
to these Conditions and no contract will result until the Company has
confirmed such order in writing by an authorised representative of the
Company. Such contract will incorporate and be subject to these Conditions.
(2.3) No qualification or variation to these Conditions shall apply to the sale
and purchase of the Goods unless expressly accepted in writing by an
authorised representative of the Company. By making an order subject to
acceptance of these Conditions, the Customer acknowledges that these
conditions shall prevail over any qualification or condition purported to be
imposed by the Customer or any previous course of dealing between the
Company and the Customer.
(2.4) All Quotations are made and all orders are accepted by the Company
subject to the following Conditions.
(2.5) Quotations shall be available for acceptance for a maximum period of
30 days for the date of the Quotation, unless otherwise stated on the
Quotation and may be withdrawn by the Company within such a period at
any time by written or oral notice.
(3.) PUBLICATIONS
(3.1) All descriptions and illustrations contained in any of the Company’s
catalogues, price lists, advertising matter and other publications are to
present merely a general idea of the Goods described in them and shall not
form part of a contract unless specifically incorporated therein by written
agreement between the Company and the Customer.
(3.2) The Company reserves the right to update any specification of goods
(including any spare parts) without notice to the Customer.
(4.) ORDERS
(4.1) The Company may accept verbal orders but such orders must be
confirmed in writing within 24 hours by the Customer, marked “confirmation”.
Any order not so marked will be treated as a fresh order and the Customer
shall be bound to meet the full cost of any resulting duplication.
(5.) PRICES
(5.1) All prices quoted in the Company’s price schedules and quotations are
subject to revision without prior notice and do not constitute an offer for sale
at prices shown.
(5.2) All Goods will be charged at prices at the current time of dispatch
unless the Company’s provisional quotation has been confirmed in writing
after receipt of the Customer’s order when such quotation will apply.
(5.3) If any alteration to the design or specification of the goods ordered is
requested by the Customer and agreed by the Company, an additional
alteration in the price for the goods may be made by the Company.
(5.4) Goods supplied for individual disabled persons at present are not
subject to pay VAT on certain items only and these goods are displayed with
‘Ex VAT’ & ‘Inc VAT’ prices. Goods displayed with ‘Inc VAT’ only means
VAT is included and VAT relief is not eligible. The Company will require a
signed declaration of disability. VAT may be charged in the event of a
change in the law.
(5.5) Price invoiced/quoted for are in UK Stirling only.
(6.) TERMS OF PAYMENT
(6.1) All goods must be paid for at time of purchase.
(6.2) Specially ordered items will require a minimum deposit of 50% of the
total value of the goods ordered at the time of order. The balance of the
goods must be paid for on, or before delivery. These goods cannot be
cancelled at any time.
(6.3) Goods ordered for delivery must be paid for in advance or upon
delivery.
(6.4) All major Debit/Credit cards accepted except American Express.
(6.5) Minimum purchase using Debit/Credit cards £10.00 or a £2.00 non
refundable charge will be added.
(7.) RETENTION OF TITLE
(7.1) The Goods shall be at the Customer’s risk from delivery/installation
and from then the Customer shall be obliged to insure the goods to the full
value of the purchase cost and against all risks/liability.
(7.2) The Company holds ownership of goods ordered by the Purchaser
until goods are paid in full.
(7.3) The Purchaser ceases to own goods if returned the Company for full or
partial refund.
TERMS & CONDITIONS OF SALE AND QUOTATION
(8.) CANCELLATION OF ORDER
(8.1) No cancellation of any order will be effective unless in writing and until
accepted by the Company. The Company reserves the right to refuse to
accept any cancellation and in particular no cancellation will be accepted of
orders for goods and/or services to special requirements or not normally
stocked by the Company or if the manufacture or obtaining by the Company
of such goods and/or services is in the process of being completed.
(8.2) In accordance with the Distance Selling Regulations, The Company
offers customers a 7 day ‘cooling off period’ in which orders may be
returned or cancelled from the order date. You must notify us in writing and
we advise you send the letter in Registered Post. This does not apply for
custom made/bespoke items.
(8.3) The Company will retain deposits paid for any custom made/bespoke
items if cancelled before delivery. Further charges may apply. Full details
upon request.
(9.) RETURN AND REFUND POLICY
(9.1) Goods and/or services are not supplied on a sale or return basis.
(9.2) Returned goods not deemed to be defective may be subject to a 20%
re-stocking charge and must be unused, in the original packaging and
accompanied by the Purchasers copy of the original Sales Invoice within 14
days of purchase unless otherwise agreed by the Company.
(9.3) Where goods purchased using a Debit/Credit card are refunded, the
refund value is refunded to the Customers original Debit/Credit card only
otherwise a Credit Note to the refund value will be issued.
(9.4) If the Customer decides to change their mind about their purchase, the
Customer must return the ‘unused’ goods to the Company with the original
receipt within 14 days and an exchange or credit note will be issued. Re-
stocking charges will apply.
(9.5) Any Credit Note issued by the Company are valid for 28 days from
date of issue only.
(9.6) The Company cannot offer a refund on certain items such as
incontinence products, personal items and hosiery. Full details available
upon request.
(9.7) These terms do not affect your statuary rights including your rights to a
refund, replacement and/or repair where the goods are faulty or mis-
described.
(9.8) The Company shall not be under any obligation to repurchase the
goods sold to the Purchaser in any circumstances at any time.
(9.9) Any goods returned by Customer for refund are wholly at Customers
own risk. We recommend that goods returned via third party are insured
against loss and/or damage and a suitable ‘Signed For’ service used.
(10.) WARRANTY
(10.1) All of our new products come with a full 12 month warranty against
faulty manufacture or materials which are also backed by the manufacture
themselves. Certain products have longer warranty periods and extended
warranties can be purchased, details available upon request.
(10.2) The Company shall not be liable in any circumstance if, in the opinion
of the Company, the goods purchased by the Customer have been altered,
tampered with or used otherwise in accordance to instructions given by the
Company and/or instruction booklets or where the serial number and/or
identification plates has been removed and/or defaced.
(10.3) The Company shall not be liable for repairs if a third party company
carries out repairs without prior arrangement by the Company.
(10.4) Any warranty is not transferable if goods purchased by the Customer
are sold/transferred to another user at any time.
(10.5) Warranty does not cover consumables such as tyres, punctures,
bulbs, flat batteries, general maintenance or servicing and accidental
damage caused by undue care or attention. A call out requested or
diagnosed as a result of the above will attract a minimum call out fee of
£50.00 and may be subject to additional parts and labour.
(10.6) If you experience a problem with your product, please call us on
020 8755 0022. The phone number is manned during normal office hours,
Monday to Friday 9.00~5.00pm and Saturdays 10.00~4.00pm during which
time there is usually a qualified person available to give you any help and
advice to cure the problem or to arrange an appointment for a home visit.
Calls are diverted to a mobile phone on Sundays and Bank Holidays for
emergencies only.
(11.) DISCLAIMER
(11.1) Goods purchased are at the request of the Customer. We are unable
to offer medical advice as to their suitability for individuals. The information
we offer is for guidance purposes only.
(11.2) The Company does not accept liability for any personal injury and/or
damage caused to any user/bystander however caused. The Company
recommends that a suitable insurance policy be in place to cover any
eventuality which includes third party personal/public liability.
(11.3) The Company will not be held responsible or liable for any injury or
damage however caused where the goods used are contrary to the
instructions given.
(12.) LEGAL CONSTRUCTION
(12.1) Every Contract to which these Terms and Conditions apply shall be
construed and take effect in accordance with the Laws of England & Wales
and the parties shall except the exclusive jurisdiction of the English Courts