Additional Aids Mobility Ltd
Additional Aids Mobility Ltd is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect personal data when you contact us, visit our website, purchase products, arrange services, or communicate with us.
Company Information
Additional Aids Mobility Ltd
80 High Street
Whitton
Middlesex
TW2 7LS
Telephone: 02087550022
Email: aamobility@btconnect.com
Website: www.aamobility.co.uk
Company Number: 08043083
VAT Number: 794 5311 09
Information We May Collect
We may collect personal information when you make an enquiry, place an order, request a quotation, book a service, arrange delivery, complete a VAT relief declaration, or use our website.
This information may include your name, address, telephone number, email address, delivery address, billing details, order information, payment details, product requirements, service history, website usage data, and any information you choose to provide when contacting us.
Where required for certain mobility products or VAT relief purposes, we may also collect information relating to eligibility for VAT exemption. This will only be used where necessary and handled with care.
How We Use Your Information
We use your personal information to process orders, provide quotations, arrange deliveries, respond to enquiries, supply products and services, manage customer accounts, process payments, handle returns or warranty claims, meet legal and accounting obligations, improve our services, and maintain accurate business records.
We may also use your contact details to provide updates about an order, appointment, service visit, or product enquiry.
Lawful Basis For Processing
We process personal data under one or more lawful bases, including where it is necessary to fulfil a contract, comply with legal obligations, pursue legitimate business interests, or where you have provided consent.
Marketing Communications
We will only send marketing communications where we are legally permitted to do so. You can ask us to stop sending marketing messages at any time by contacting us using the details above.
Sharing Your Information
We do not sell personal data to third parties.
We may share information with trusted service providers where necessary, including delivery companies, payment processors, IT support providers, website service providers, accountants, insurers, manufacturers, warranty providers, and legal or regulatory authorities where required.
Data Security
We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. Access to personal data is limited to those who need it for legitimate business purposes.
Data Retention
We only keep personal information for as long as necessary for the purpose it was collected, including for legal, accounting, warranty, tax, and business record requirements.
Your Rights
Under UK data protection law, you have rights relating to your personal data. These may include the right to access your information, request correction, request deletion, restrict processing, object to processing, and withdraw consent where consent has been used.
To exercise your rights, please contact us at aamobility@btconnect.com.
Complaints
If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the matter. You also have the right to complain to the Information Commissioner’s Office.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website.